How to Make a Claim
Whether you’re injured or not – if you’re at fault or the other guy is - a collision can be one of the most stressful events you will face in your life. Even a vehicle theft or break-in can be very disruptive to your routine.
But there are ways you can feel like you’re back in control of things. Here are the steps we recommend you take in the event of a collision or other incident:
- Before you do anything else - try to minimize further injury or damage – safely.
- Do you suspect that a crime has been committed? Were you involved in an injury collision or is one of the vehicles involved not drivable? Call your local police and follow their instructions. In Edmonton, dial (780) 423-4567 for non-emergency calls or 911 in an emergency.
- Routine calls can take up to three hours for police to respond. If they do not attend the scene, and there is damage to either vehicle, you are required to file a report at a police division or community station.
- Please then call us at 1-888-669-4942 during our regular office hours, or if the incident occurred after business hours and you need our immediate assistance, please dial (780) 221-8117.
For Aviva policyholders, including Aviva Elite customers, you may also call their 24-hour emergency number: 1 866 MY AVIVA (1-866-692-8482)
How the Claims Process Works
What to Expect:
- Within one business day of reporting the claim to us, a Claims Reprsentative from your insurance company will contact you.
- In some cases, a Field Representative will also be dispatched to review the incident with you and examine the situation.
- The Claims Representative will review your policy and the damage or loss to confirm the coverage you can expect.
- Following this review the Claims Representative will forward instructions and documents to you, called Proof of Loss forms.
- You will need to complete the forms and provide proof of the damage or loss and return the forms to the Claims Representative.
- When the documents have been completed a final settlement decision will be made.